Shipping Policy
Orders are processed and shipped as quickly as possible. Shipping times are estimates and may vary based on destination and carrier conditions.
Once an order has shipped, Strings Attchd is not responsible for delays caused by shipping carriers or circumstances beyond our control. We are also not responsible for lost or stolen packages once an order has been marked as delivered by the carrier.
Return & Exchange Policy
We want you to feel comfortable and confident in your purchase.
Because our garments are thoughtfully made and carefully handled, we ask that all returns meet the conditions below.
If for any reason your poncho isn’t the right fit, we accept returns within 30 days of delivery.
To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition. Ponchos showing signs of wear, washing, odors, or damage cannot be accepted.
Customers are responsible for return shipping costs. A 10% restocking fee will be deducted from all approved returns to help cover inspection, handling, and processing. Original shipping fees are non-refundable.
Items marked as final sale or purchased at a discount are not eligible for return.
Once your return is received and inspected, refunds will be processed within 5–10 business days to the original form of payment.
If your item arrives damaged or defective, please contact us within 48 hours of delivery, and we’ll take care of it.